Spotlight:Andy Ireland - HEAD OF SERVICE DESIGN

A customer centric, collaborative and commercially thinking design leader with over 10 years experience of leading and managing design teams across Service Design, User Experience Design, User Interface Design and User Research.

Working with well known household names such as BT, EE, PlusNet, Jet2.com and Jet2 Holidays, Andy has built and guided teams / individuals to champion the voice of the customer(s), identify and validate customer needs and pain points, develop and test solutions in order to seek continuous improvement for both customer(s) and employees.

His work ensures that world class Services and Products are both created and constantly improved to benefit people’s lives.