Spotlight:Terry Hancock - Head Service Operations

Terry is a senior IT professional with proven experience in financial, automotive, IT services, retail, telecoms and wholesale distribution with a track record for defining, building and optimising best in class service delivery, IT infrastructure and operations.

Terry has significant automotive experience including a recent two year role as Technical Delivery Manager on the launch of a new greenfield UK Auto Finance and Leisure business (circa £10 million investment) with BNP Personal Finance. Whilst at BNP Terry had responsibility for all Technical workstreams leading a large project team in the delivery of a complex ‘best of breed’ hybrid Auto Finance IT platform and new Target Operating model - this included significant IT solutioning, vendor selection, IT governance, digital developments, MI / Data warehouse solutioning and complex integration with multiple 3rd parties (e.g. CAP, Experian, Equifax) and Dealer Group / Industry platforms.